March 19, 2008
BA _ _ _ (customer name deleted) _ _ _
IL
15 _ _ _ (customer address deleted) _ _ _
AVE
VANCOUVER WA 98 _ _ _ (customer zip code deleted)
_ _ _
Re: 15 _ _ _
(customer address deleted) _ _ _ AV
Dear B _ _ _ (customer name deleted) _ _ _L,
This letter is to notify you of a recent decision to end the
utility's Guaranteed Hot Water program.
Several years ago, the Washington
Legislature passed a law authorizing the utility to continue
operating its long—running Appliance Repair and Guaranteed Hot Water
programs. One of the key elements of the legislation was that the
programs could not be subsidized by non—participating electric or
water utility customers. Unfortunately, even with rate adjustments,
efficiency improvements and significant cost—cutting measures, the
programs have not been financially self—sufficient.
On March 18th, the utility's Board of Commissioners reluctantly
voted to end our Appliance Repair and Guaranteed Hot Water programs,
effective March 31, 2008. After that date, we will no longer honor
requests for the repair or replacement of water heaters.
We thank you for your past participation and apologize for any
inconvenience this change may cause.
If you have questions regarding this decision, please call us at
(360) 992-3000.
Sincerely,
Clark Public Utilities
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